Subzerooutlet Return Policy
30 – Day Return Window
You have 30 days from the delivery date to request a return. Items must be unused, unworn, with tags attached, and in original packaging to qualify. Include your order number and reason for return when contacting us.
How to Start a Return
- Email us at [email protected] to initiate the process.
- Return Address: 717 S Jasmine St, Denver, CO 80224, US.
- Preapproved returns: We’ll provide a return label and instructions. Unapproved returns will be rejected.
Return Shipping Costs
- Defective Items: We cover return shipping with a prepaid label.
- Customer Choice Returns: You’re responsible for shipping costs.
Refund & Exchange Terms
- Refunds:
- After inspecting returned items, we’ll approve refunds within 2 business days.
- Allow extra time for your payment provider to process the refund.
- If no refund is received 5+ business days after approval, contact us.
- Exchanges: Return the item for a refund, then place a new order for the desired product.
Order Cancellations
If an order is canceled due to unavailability, we’ll issue a full refund to your original payment method.
No Restocking Fees
We charge no restocking fees for returns.
Contact Us
For questions, email [email protected].
Updated: June 17, 2025