Subzerooutlet Frequently Asked Questions
1. What payment methods do you accept?
We accept PayPal for all transactions. Currently, we do not support other payment methods, including personal checks, money orders, bank transfers, debit cards, or cash on delivery.
2. How secure is my online order?
Your security is our utmost concern. We utilize SSL encryption to safeguard your payment information during transmission and ensure that no credit card details are stored on our servers, providing you with a worry – free shopping experience.
3. Can I modify or cancel my order after placing it?
Once an order is submitted, its status may be either approved or declined. In the event that you cancel an order after credit card authorization, a refund will be issued to your original payment method.
4. When will my order arrive?
Delivery times vary according to the selected shipping option. Typically, we dispatch orders within 24 hours and will send you tracking information via email once the order is shipped. Please note that we are not liable for any delays caused by customs in your country.
5. Can I use multiple discount codes on a single order?
Unless specified otherwise, promotions and discount codes cannot be combined. Only one discount code or promotion can be applied per order.
6. Do I need an account to place an order?
You can place an order as a guest without creating an account. However, registering an account offers additional benefits, such as faster checkout processes, easy access to order status and history, and exclusive updates on new products and promotions.
7. How can I track my order?
After your order has been shipped, we will send you tracking details via email. With this information, you can easily monitor the progress of your delivery at any time.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged product or an item that does not match your order, please contact our customer service team immediately at [email protected]. Include your order number and attach photos of the item, and we will resolve the issue promptly.
9. Do you ship internationally?
At present, we only offer shipping services within the United States. International shipping options are not available.
10. How can I contact customer service?
For any inquiries or assistance, please email us at [email protected]. Our customer service team is available from 10 a.m. to 5 p.m. EST, seven days a week.